Privacy
Welcome to the Mending website. Your privacy is very important to us and we will make every reasonable effort to safeguard any information we collect.
Please review our privacy policies. If you have questions regarding these policies, please contact Member Services.
Terms of Use
Please review the Terms of Use. If you have questions regarding these policies, please contact Member Services.
Refunds
Mending will refund any premium charges paid if a Member requests to cancel his or her Agreement within 10 days after its delivery. If Mending cancels coverage pursuant to State and Federal law, with proper notice to the Member and any designated third party, any unused premium funds will be returned.
Fraud, Waste and Abuse
Mending is committed to detecting, investigating, correcting and preventing fraud, waste and abuse. If you have questions regarding these policies, please contact Member Services.
Non-Discrimination Notice
Mending complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Mending does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). If you need help with any of the information we provide you, please contact us at the number on your ID card. We offer language assistance and aids for people with disabilities free of charge.
If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance. If you need help filing a complaint, please contact our Compliance Coordinator by mail at Mending, P.O. Box 10110, Austin, TX 78766; by email at compliance@mending.com; or by phone at (833) 928-0569.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf - By mail:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
- By phone:
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Transparency in Coverage
These files are being provided pursuant to the requirements of the Health Plan Transparency in Coverage Rule, and the data herein is intended solely for that purpose.
Transparency in Coverage - Maine